Privacy Policy
ranchiplots.com is an authorized digital platform of RTBT Infrastructure Developer Private Limited
TABLE OF CONTENTS
1. Introduction
Welcome to ranchiplots.com, the official property portal of RTBT Infrastructure Developer Private Limited ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
Scope
This Privacy Policy applies to all personal information collected through our website ranchiplots.com, mobile applications, and during any business interactions with our company.
2. Information We Collect
Personal Information
- Full name, contact details (email, phone)
- Government identification when required
- Payment and financial information
- Property preferences and requirements
Technical Data
- IP address, browser type, device information
- Cookies and tracking technologies data
- Usage patterns and website analytics
- Location data (with your consent)
Sensitive Information
We only collect sensitive personal data (such as government IDs, financial information) when absolutely necessary for property transactions, and we implement enhanced security measures for such data.
3. How We Use Your Information
Service Provision
- Property search and recommendation
- Transaction processing
- Customer support services
Business Operations
- Website improvement and analytics
- Market research and development
- Fraud prevention and security
Legal Compliance
- Regulatory requirements
- Contractual obligations
- Dispute resolution
Legal Basis for Processing (GDPR)
For our EU users, we process your data based on: (1) your consent, (2) contractual necessity, (3) legal obligations, (4) legitimate interests (balanced against your rights), and (5) vital interests.
4. Cookies and Tracking Technologies
Essential Cookies
Necessary for website functionality, cannot be switched off. These include security features and basic services.
Performance Cookies
Help us understand visitor behavior to improve user experience. You can opt-out via browser settings.
Marketing Cookies
Used for targeted advertising and content personalization. These require your explicit consent.
Cookie Management
You can control cookies through your browser settings. For more information, visit our Cookie Policy page or use our cookie consent tool (available in website footer).
5. Data Protection Measures
Encryption
All sensitive data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
Access Control
Strict role-based access with multi-factor authentication for sensitive data.
Regular Audits
Quarterly security audits and penetration testing by certified professionals.
Data Minimization
We collect only what's necessary and retain data only as long as required.
Incident Response
In the unlikely event of a data breach, we have protocols to assess risk, notify affected users, and regulatory bodies within 72 hours when required by law.
6. Your Data Protection Rights
Global Data Subject Rights
Right to Access
Request copies of your personal data we hold.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data under certain conditions.
Right to Restriction
Request restriction of processing your personal data.
Right to Object
Object to our processing of your personal data.
Right to Portability
Request transfer of your data to another organization.
CCPA Specific Rights (California)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising CCPA rights
DPDPA 2023 Rights (India)
- Right to access and confirmation
- Right to correction and erasure
- Right to grievance redressal
- Right to nominate a representative
Exercising Your Rights
To exercise any of these rights, please contact our support team at support@rtbtltd.com. We may need to verify your identity before processing your request, which we will do within 30 days (or as required by applicable law).
For EU residents: You have the right to lodge a complaint with a supervisory authority in your country of residence.
7. Children's Data Protection
Age Restrictions
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If we learn we have collected such information, we will delete it immediately.
Parental Controls
Parents or guardians who believe we might have any information from or about a child under 16 should contact us immediately at support@rtbtltd.com.
COPPA Compliance (US)
For users in the United States under 13 years of age, we comply with the Children's Online Privacy Protection Act (COPPA) and require verifiable parental consent before collecting any personal information.
8. Changes to This Policy
Update Notification Process
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we post changes, we will revise the "last updated" date at the bottom of this policy.
Material Changes
For significant changes that affect your rights, we will provide more prominent notice (including email notification for registered users or a banner on our website for at least 30 days).
Policy Archive
Previous versions of this Privacy Policy are available upon request. We recommend reviewing this policy periodically to stay informed about how we protect your information.
9. Contact Information
Contact Our Support Team
General Inquiries
Data Protection Queries
Grievance Officer (India)
Registered Office
RTBT Infrastructure Developer Private Limited
Dhurwa Ranchi
Ranchi, Jharkhand, India - 834004
Corporate Identification Number: U45309JH2017PTC010340